In June I ordered some shoes from Foot Locker but they didn’t fit. I returned them on 8 July, and Foot Locker confirmed the next day that it had received them. However, I am yet to receive my refund and Foot Locker is ignoring my attempts to communicate.
Looking online, there appear to be many others in the same boat.
Ouch – the company’s Trustpilot page will not make pretty reading at Foot Locker HQ, and suggests your experience is not isolated. The company told us that, like lots of other firms, it has found itself in unfamiliar territory due to the pandemic. Its new systems have led to longer processing times for orders and returns. Following our intervention, your refund has been processed, and it has apologised for the delay.
For others, this company is perhaps one to avoid for a little while, until it gets its systems back on track.
We welcome letters but cannot answer individually. Email us at email@example.com. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions: http://gu.com/letters-terms
Source: The Guardian